Keeping up with guest expectations
Driven by the consumerization of technology, today’s guests expect a frictionless experience that mimics their
automated home and office environments. As a result, the hospitality industry is at a tipping point where guest expectations are significantly ahead of the technology-enabled services capabilities of most properties. Hospitality companies that can adapt and respond to these guest expectations will gain long term competitive advantage in the form of increased revenue and guest loyalty. As well, innovative properties will drive reduced operating expenses through more effective services delivery.
Improving technology investment
With historically tight margins, the hospitality industry has found it challenging to prioritize investments in new technology. Working with industry leading technology providers, Corserva has created a managed services approach that drives return on investment through the integration of products, services, and financing into a single client solution. The solution features best of breed solutions, plus client solution preferences, to deliver the desired guest experience while delivering a solid return on investment.
Beyond the dollars
Of course, purchasing a technology solution is just the first step in the equation. Integration testing with legacy applications, deployment, and operational support all require significant focus. With limited IT staff, effective execution for each of these stages can be difficult. Frequently, the on-property IT resource is already overloaded with day-to-day responsibilities. These realities drive the need for an effective operational model that provides ongoing tactical IT services through external resources in a cost effective manner. This is the role of Corserva Sphere.
Corserva Sphere is an integrated managed services model for the effective execution of hospitality technology.
- Provide a creative, envisioning concept center with the latest hospitality technologies
- Provide public and private lab space for solution assessment, architecture development, and integration testing
- Integrated services required to effectively deliver the solution in the field
- Specific attention focused on reliability, security, and business continuity
- All services for field sustainment, starting with 24 X 7 asset performance monitoring and failed asset remediation
- Big data analysis and reporting for optimization of asset performance/maintenance
Watch the Video
With Corserva Sphere, services are delivered using applications and hardware provided by a set of best of breed technology partners, as well as any partners specifically requested by a client. To learn more about Corserva Sphere, watch this video.
With Corserva Sphere, when you have a problem, you have one number to call. You only need to contact Corserva and we’ll take care of the rest.
Your hardware is updated on a regular basis including in-room technologies such as beacons and door locks. You are never forced to delay investing in the latest technology.
We customize a package that fits your needs where you pay a flat rate per month based on your number of guest rooms and front/back office needs.
Remote infrastructure monitoring
With Corserva Sphere, all your endpoint devices are monitored from Corserva’s redundant network operations centers (NOCs). Problems are identified and remediated by Corserva, oftentimes before you are even aware there is an issue.
By leveraging more data throughout your systems, Corserva Sphere provides advanced analytics that support the most effective decision making.
Your network becomes more secure when Corserva monitors your systems 24×7. Potential threats originating from both inside and outside your network, such as spam, viruses, imposter email, malware, and other network intrusions, are quickly identified and remediated.
“The Changing World of Hospitality”
Corserva Sphere is the first integrated managed services model that provides property owners with the latest technology at a fixed, monthly cost. Under the Corserva Sphere operating model, each of the technologies required to enable the optimal guest experience is integrated into a single solution that is financed, implemented, and supported in a single package.
Hospitality Technology Concept Center
Seeing is believing. If you’d like to see Corserva Sphere, you can sign up to visit our Hospitality Technology Concept Center in our Orlando office. Experience the latest technology in real world settings from best of breed solution providers, delivered through an innovative new approach to technology management.
Seeing is Believing
Corserva’s Hospitality Technology Concept Center is a working showcase with flexible configurations built to represent various use cases common in the hospitality industry including front desk guest registration, guest rooms, restaurants, retail stores, and conference meeting rooms. In addition to the Concept Center, Corserva has real-world Hospitality Suites that demonstrate the various technologies used in the Concept Center.