Keeping up with guest expectations
Driven by the consumerization of technology, today’s guests expect a frictionless experience that mimics their
automated home and office environments. As a result, the hospitality industry is at a tipping point where guest expectations are significantly ahead of the technology-enabled services capabilities of most properties. Hospitality companies that can adapt and respond to these guest expectations will gain long term competitive advantage in the form of increased revenue and guest loyalty. As well, innovative properties will drive reduced operating expenses through more effective services delivery.
Improving technology investment
With historically tight margins, the hospitality industry has found it challenging to prioritize investments in new technology. Working with industry leading technology providers, Corserva has created a managed services approach that drives return on investment through the integration of products, services, and financing into a single client solution. The solution features best of breed solutions, plus client solution preferences, to deliver the desired guest experience while delivering a solid return on investment.
Beyond the dollars
Of course, purchasing a technology solution is just the first step in the equation. Integration testing with legacy applications, deployment, and operational support all require significant focus. With limited IT staff, effective execution for each of these stages can be difficult. Frequently, the on-property IT resource is already overloaded with day-to-day responsibilities. These realities drive the need for an effective operational model that provides ongoing tactical IT services through external resources in a cost effective manner. This is the role of Corserva Sphere.
Corserva Sphere is an integrated managed services model for the effective execution of hospitality technology.
- Provide a creative, envisioning concept center with the latest hospitality technologies
- Provide public and private lab space for solution assessment, architecture development, and integration testing
- Integrated services required to effectively deliver the solution in the field
- Specific attention focused on reliability, security, and business continuity
- All services for field sustainment, starting with 24 X 7 asset performance monitoring and failed asset remediation
- Big data analysis and reporting for optimization of asset performance/maintenance
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Remote infrastructure monitoring
“The Changing World of Hospitality”
Corserva Sphere is the first integrated managed services model that provides property owners with the latest technology at a fixed, monthly cost. Under the Corserva Sphere operating model, each of the technologies required to enable the optimal guest experience is integrated into a single solution that is financed, implemented, and supported in a single package.
Hospitality Technology Concept Center
Seeing is Believing
Corserva’s Hospitality Technology Concept Center is a working showcase with flexible configurations built to represent various use cases common in the hospitality industry including front desk guest registration, guest rooms, restaurants, retail stores, and conference meeting rooms. In addition to the Concept Center, Corserva has real-world Hospitality Suites that demonstrate the various technologies used in the Concept Center.
Gain Best of Breed Electronic Access Control Systems
Corserva can deliver and support hospitality companies with an innovative access control platform combined with world class nationwide IT support.
Setting new standards in security, manageability, and scalability, SALTO Systems manufactures the most technologically advanced electronic access control solutions in the market — wire free and keyless. Door locks are available in a variety of designs, colors, and finishes to complement any property’s style and door type. The impeccable design enhances your hotel’s distinctive positioning and elevates your brand.
Corserva is the only value added reseller for SALTO Systems. We can design a customized access control solution for you plus provide complete installation of all access control components and ongoing support.