Hospitality Managed Services
Driven by the consumerization of technology, today’s guests expect a frictionless experience that mimics their
automated home and office environments. As a result, the hospitality industry is at a tipping point where guest expectations are significantly ahead of the technology-enabled services capabilities of most properties.
Hospitality companies that can adapt and respond to these guest expectations will gain long term competitive advantage in the form of increased revenue and guest loyalty. As well, innovative properties will drive reduced operating expenses through more effective services delivery.
Improving Technology Investment
With historically tight margins, the hospitality industry has found it challenging to prioritize investments in new technology. Working with industry leading technology providers, Corserva has created a managed services approach that drives return on investment through the integration of products, services, and financing into a single client solution.
The solution features best of breed systems, plus client vendor preferences, to deliver the desired guest experience while delivering a solid return on investment.
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Guests expect the same level of connected experience they have at home when they are visiting resorts or staying in hotels. Some technologies have been quickly adopted while others are slower to be embraced. As the network of connected devices has grown, managing this infrastructure can become difficult, especially for staff members who have multiple responsibilities in addition to IT.
As next-generation solutions are developed, those companies that can most effectively take advantage of these new technologies will gain a competitive advantage. Opportunities for technology advances exist in such areas as the check-in/check-out process, security, WiFi, access control, room service, HVAC, valet service, and BYOD.
Beyond the Dollars
Of course, purchasing a technology solution is just the first step in the equation. Integration testing with legacy applications, deployment, and operational support all require significant focus. With limited IT staff, effective execution for each of these stages can be difficult. Frequently, the on-property IT resource is already overloaded with day-to-day responsibilities.
These realities drive the need for an effective operational model that provides ongoing tactical IT services through external resources in a cost effective manner. This is the role of Corserva Sphere.
Announcing ‘Corserva Sphere’
Corserva recognizes this change in guest expectations and property owner needs and has launched an entirely new way for hospitality companies to effectively manage their technology needs. Corserva Sphere is the first integrated managed services model that provides property owners with the latest technology at a fixed, monthly cost. Learn more in “A Breakthrough in Hospitality Managed Services.”
Corserva Sphere is an integrated managed services model for the effective execution of hospitality technology.
- Provide a creative, envisioning concept center with the latest hospitality technologies
- Provide public and private lab space for solution assessment, architecture development, and integration testing
- Integrated services required to effectively deliver the solution in the field
- Specific attention focused on reliability, managed hospitality network security, and business continuity
- All services for field sustainment, starting with 24 X 7 asset performance monitoring and failed asset remediation
- Big data analysis and reporting for optimization of asset performance/maintenance
Under the Corserva Sphere operating model, each of the technologies required to enable the optimal guest experience is integrated into a single solution that is financed, implemented, and supported in a single package.
“The Changing World of Hospitality”
Corserva Sphere is the first integrated managed services model that provides property owners with the latest technology at a fixed, monthly cost. Under the Corserva Sphere operating model, each of the technologies required to enable the optimal guest experience is integrated into a single solution that is financed, implemented, and supported in a single package.
With Corserva Sphere, when you have a problem, you have one number to call. You only need to contact Corserva and we’ll take care of the rest.
Your hardware is updated on a regular basis including in-room technologies such as beacons and door locks. You are never forced to delay investing in the latest technology.
We customize a package that fits your needs where you pay a flat rate per month based on your number of guest rooms and front/back office needs.
Remote infrastructure monitoring
With Corserva Sphere, all your endpoint devices are monitored from Corserva’s redundant network operations centers (NOCs). Problems are identified and remediated by Corserva, oftentimes before you are even aware there is an issue.
By leveraging more data throughout your systems, Corserva Sphere provides advanced analytics that support the most effective decision making.
Your network becomes more secure when Corserva monitors your systems 24×7. Potential threats originating from both inside and outside your network, such as spam, viruses, imposter email, malware, and other network intrusions, are quickly identified and remediated.
Hospitality Technology Concept Center
Seeing is believing. If you’d like to see Corserva Sphere, you can sign up to visit our Hospitality Technology Concept Center in our Orlando office. Experience the latest technology in real world settings from best of breed solution providers, delivered through an innovative new approach to technology management.
Corserva Sphere is a game-changing development in the hospitality industry. But don’t just take our word for it — see the realization of this solution in person. Come visit the Hospitality Technology Concept Center in Orlando and experience the latest technology in real world settings from best of breed solution providers, delivered through an innovative new approach to technology management.
Seeing is Believing
Corserva’s Hospitality Technology Concept Center is a working showcase with flexible configurations built to represent various use cases common in the hospitality industry including front desk guest registration, guest rooms, restaurants, retail stores, and conference meeting rooms. In addition to the Concept Center, Corserva has real-world Hospitality Suites that demonstrate the various technologies used in the Concept Center.
Corserva’s hospitality IT solutions include:
Gain Best of Breed Electronic Access Control Systems
Corserva can deliver and support hospitality companies with an innovative access control platform combined with world class nationwide IT support.
Setting new standards in security, manageability, and scalability, SALTO Systems manufactures the most technologically advanced electronic access control solutions in the market — wire free and keyless. Door locks are available in a variety of designs, colors, and finishes to complement any property’s style and door type. The impeccable design enhances your hotel’s distinctive positioning and elevates your brand.
Corserva is the only value added reseller for SALTO Systems. We can design a customized access control solution for you plus provide complete installation of all access control components and ongoing support.
Benefits of Access Control Systems
Deliver a superior guest experience
Comprehensive 24x7x365 access control
Gain advanced reliability
Features of Access Control Systems
Wire free, read/write, networked locks that communicate with a central database
Upgradable locks and software to protect against obsolescense
Remote access to monitor your systems anytime day or night
Energy saving device options to control energy use in unoccupied rooms
Bluetooth enabled options for control via smartphone apps
Scalable to 65,000 doors and 4,000,000 users
Granular management of access privileges
Seamless integration with other systems including CCTV, parking, license plate recognition, biometrics, fire alarm, and physical security information management systems
Compatible with most common RFID technologies
Battery free, waterproof keys available as cards, fobs, and bracelets