Hospitality Managed Services

Keeping Up with Guest Expectations

Driven by the consumerization of technology, today’s guests expect a frictionless experience that mimics their
automated home and office environments. As a result, the hospitality industry is at a tipping point where guest expectations are significantly ahead of the technology-enabled services capabilities of most properties.

Hospitality companies that can adapt and respond to these guest expectations will gain long term competitive advantage in the form of increased revenue and guest loyalty. As well, innovative properties will drive reduced operating expenses through more effective services delivery.

Improving Technology Investment

With historically tight margins, the hospitality industry has found it challenging to prioritize investments in new technology. Working with industry leading technology providers, Corserva has created a managed services approach that drives return on investment through the integration of products, services, and financing into a single client solution.

The solution features best of breed systems, plus client vendor preferences, to deliver the desired guest experience while delivering a solid return on investment.

A Streamlined Solution for Hotels and Resorts

Guests expect the same level of connected experience they have at home when they are visiting resorts or staying in hotels. Some technologies have been quickly adopted while others are slower to be embraced. As the network of connected devices has grown, managing this infrastructure can become difficult, especially for staff members who have multiple responsibilities in addition to IT.

Beyond the Dollars

Of course, purchasing a technology solution is just the first step in the equation. Integration testing with legacy applications, deployment, and operational support all require significant focus. With limited IT staff, effective execution for each of these stages can be difficult. Frequently, the on-property IT resource is already overloaded with day-to-day responsibilities.

These realities drive the need for an effective operational model that provides ongoing tactical IT services through external resources in a cost effective manner. This is the role of Corserva Sphere.

Under the Corserva Sphere operating model, each of the technologies required to enable the optimal guest experience is integrated into a single solution that is financed, implemented, and supported in a single package.

Corserva Sphere is a game-changing development in the hospitality industry. But don’t just take our word for it — see the realization of this solution in person. Come visit the Hospitality Technology Concept Center in Orlando and experience the latest technology in real world settings from best of breed solution providers, delivered through an innovative new approach to technology management.