IT Monitoring, Management & Support

Gain 24x7x365 monitoring of your IT infrastructure and maximize uptime

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Focus on driving revenue

Business executives need managed services that enable their company to operate more effectively with maximum uptime. To drive business growth, executives need to be able to focus on driving revenue, not daily IT operations. Instead of trying to figure out what technology is needed to solve their business needs, executives should be able to rely on their managed service provider (MSP) to recommend and implement technologies and services required to support key business objectives.

At the same time, IT departments should expect their MSP to work with them collaboratively, filling in the expertise or resource-availability gaps. The right MSP will serve as an extension of your IT department, supporting 24x7x365 monitoring of your IT infrastructure and providing specialized technical expertise in such areas as cybersecurity and BDR.

What can you expect in an IT monitoring, management, and support solution?

A comprehensive managed infrastructure solution is a combination of advanced tools, excellent process execution, and conscientious, talented engineers to keep your operations running smoothly. All devices throughout your network should be monitored with agents and log files. A comprehensive ticket management solution should track every aspect of an incident from start to finish while providing a client portal that keeps you informed every step of the way to resolution. Adherence to contract service level agreements (SLAs) is accomplished with the proper procedures put in place for response times and escalation of issues.

Remote infrastructure monitoring

Why should you outsource management of your IT infrastructure to Corserva?

When you outsource IT infrastructure management to Corserva, you enable your in-house staff to focus on your business strategy and leave the nuts and bolts of IT operations to us. Spend less time on IT problems and more time on your business, knowing that your IT assets are being monitored and managed 24x7. Basic IT tasks such as patch releases and antivirus updates can be eliminated from your staff’s daily schedule, freeing them up to focus on more important IT initiatives.

Remote infrastructure monitoring

Corserva can transform your approach to supporting your critical systems and applications at your premise or in our cloud. By leveraging our IT monitoring, management, and support services, you can quickly change your IT model from reactive to proactive and stay one step ahead of IT problems. Our services combine a comprehensive set of service automation tools coupled with IT technical resources to provide full-service support extending from individual critical assets to your entire enterprise.

Benefits

Key benefits of our managed services include

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Advanced remote infrastructure monitoring that goes beyond endpoint security to include monitoring your network infrastructure

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Diagnosis of IT issues to minimize system outages

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Spend less time on IT issues and more time growing your business

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Secure remote access to your network for fast support by skilled Corserva IT professionals

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Customized reporting providing total visibility into the health of your network and IT assets

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Decrease system outages by up to 50% and increase your availability

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Reduce your labor expense needed to support your network

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Regular maintenance and support activities are conducted without interrupting your users and their productivity

IT Monitoring, Management & Support

Expert proactive support for your entire environment

Network Operations

24×7 real-time performance monitoring

Mobile Device Management

Secure solutions for BYOD

Wireless Network Management

Secure anytime, anywhere access

Features

Key features of our managed services include:

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Real-time view of your network, including all the devices on it and how they're connected – so we always know what's happening

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Automated backups of network infrastructure configurations — essential for quickly restoring service during an outage

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24x7x365 asset monitoring and help desk support from our US based network operations centers (NOCs)

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Performance management

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Dedicated account management to ensure clear communication and remediation of issues or concerns

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Customized service level agreements (SLAs) to meet your exact support requirements

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Enterprise-class remote monitoring and management tools capable of monitoring your software, networking, servers, and storage

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Identification, tracking, auditing, management, and monitoring of IT infrastructure including workstations, mobile devices, servers, storage, security, wireless, backups, and disaster recovery

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Antivirus and malware protection for endpoint devices such as PCs/Macs (laptops and desktops), network devices, servers, and mobile devices

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Software asset management

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Server optimization and administration services

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Hardware warranty management

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Installation, management, and updates to virus, malware, and spam protection software

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Operating system and 3rd party software updates and patching

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Virtual infrastructure management and support

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Management of public, hybrid, and hybrid cloud environments

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Domain and DNS administration

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Customized reporting including asset management, security monitoring, data protection, and uptime/availability

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IT capacity analysis and forecasting services

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Support for Microsoft, Linux, and VMware environments

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Client portal for service request management and reporting

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Monitoring for operating system, application, and database issues

Let us worry about your IT

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