Focus on driving revenue
Business executives need managed services that enable their company to operate more effectively with maximum uptime. To drive business growth, executives need to be able to focus on driving revenue, not daily IT operations. Instead of trying to figure out what technology is needed to solve their business needs, executives should be able to rely on their managed service provider (MSP) to recommend and implement technologies and services required to support key business objectives.
At the same time, IT departments should expect their MSP to work with them collaboratively, filling in the expertise or resource-availability gaps. The right MSP will serve as an extension of your IT department, supporting 24x7x365 monitoring of your IT infrastructure and providing specialized technical expertise in such areas as cybersecurity and BDR.
To learn more about the benefits of remote infrastructure monitoring and what you can expect to pay for IT monitoring services, download the white paper, “Outsourcing IT Services.”
What can you expect in an IT monitoring, management, and support solution?
A comprehensive managed infrastructure solution is a combination of advanced tools, excellent process execution, and conscientious, talented engineers to keep your operations running smoothly. All devices throughout your network should be monitored with agents and log files. A comprehensive ticket management solution should track every aspect of an incident from start to finish while providing a client portal that keeps you informed every step of the way to resolution. Adherence to contract service level agreements (SLAs) is accomplished with the proper procedures put in place for response times and escalation of issues.
Why should you outsource management of your IT infrastructure to Corserva?
When you outsource IT infrastructure management to Corserva, you enable your in-house staff to focus on your business strategy and leave the nuts and bolts of IT operations to us. Spend less time on IT problems and more time on your business, knowing that your IT assets are being monitored and managed 24x7. Basic IT tasks such as patch releases and antivirus updates can be eliminated from your staff’s daily schedule, freeing them up to focus on more important IT initiatives.
Benefits
Key benefits of our managed services include
Advanced remote infrastructure monitoring that goes beyond endpoint security to include network infrastructure monitoring
Diagnosis of IT issues to minimize system outages
Spend less time on IT issues and more time growing your business
Secure remote access to your network for fast support by skilled Corserva IT professionals
Customized reporting providing total visibility into the health of your network and IT assets
Decrease system outages by up to 50% and increase your availability
Reduce your labor expense needed to support your network
Regular maintenance and support activities are conducted without interrupting your users and their productivity
Learn more in the solution brief, “IT Monitoring, Management & Support.”
IT Monitoring, Management & Support
Expert proactive support for your entire environment
Network Operations
Mobile Device Management
Wireless Network Management
Features
Key features of our managed services include:
Real-time view of your network, including all the devices on it and how they're connected – so we always know what's happening
Automated backups of network infrastructure configurations — essential for quickly restoring service during an outage
24x7x365 asset monitoring and help desk support from our US based network operations centers (NOCs)
Performance management
Dedicated account management to ensure clear communication and remediation of issues or concerns
Customized service level agreements (SLAs) to meet your exact support requirements
Enterprise-class remote infrastructure monitoring and management tools capable of monitoring your software, networking, servers, and storage
Identification, tracking, auditing, management, and monitoring of IT infrastructure including workstations, mobile devices, servers, storage, security, wireless, backups, and disaster recovery
Antivirus and malware protection for endpoint devices such as PCs/Macs (laptops and desktops), network devices, servers, and mobile devices
Software asset management
Server optimization and administration services
Hardware warranty management
Installation, management, and updates to virus, malware, and spam protection software
Operating system and 3rd party software updates and patching
Virtual infrastructure management and support
Management of public, hybrid, and hybrid cloud environments
Domain and DNS administration
Customized reporting including asset management, security monitoring, data protection, and uptime/availability
IT capacity analysis and forecasting services
Support for Microsoft, Linux, and VMware environments
Client portal for service request management and reporting
Monitoring for operating system, application, and database issues
