Gain 24x7x365 IT Monitoring, Management & Support
Focus on Driving Revenue
Business executives need managed services that enable their company to operate more effectively with maximum uptime. To drive business growth, executives need to be able to focus on driving revenue, not daily IT operations.
Instead of trying to figure out what technology is needed to solve their business needs, executives should be able to rely on their managed service provider (MSP) to recommend and implement technologies and services required to support key business objectives.
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IT departments should expect their MSP to work with them collaboratively, filling in the expertise or resource-availability gaps. The right MSP will serve as an extension of your IT department, supporting 24x7x365 monitoring of your IT infrastructure and providing specialized technical expertise in such areas as cybersecurity and BDR.
To learn more about the benefits of remote infrastructure monitoring and what you can expect to pay for IT monitoring services, download the white paper, “Outsourcing IT Services.”
What can you expect in an IT monitoring, management, and support solution?
A comprehensive managed infrastructure solution is a combination of things that keep your operation running smoothly:
Advanced Tools
Excellent Process Execution
Conscientious, Talented Engineers
All devices throughout your network should be monitored with agents and log files. A comprehensive ticket management solution should track every aspect of an incident from start to finish while providing a client portal that keeps you informed every step of the way to resolution. Adherence to contract service level agreements (SLAs) is accomplished with the proper procedures put in place for response times and escalation of issues.
Why should you outsource management of your IT infrastructure to Corserva?
When you outsource IT infrastructure management to Corserva, you enable your in-house staff to focus on your business strategy and leave the nuts and bolts of IT operations to us. Spend less time on IT problems and more time on your business, knowing that your IT assets are being monitored and managed 24x7. Basic IT support services such as patch releases and antivirus updates can be eliminated from your staff’s daily schedule, freeing them up to focus on more important IT initiatives.
Corserva can transform your approach to supporting your critical systems and applications at your premise or in our cloud. By leveraging our IT monitoring, management, and support services, you can quickly change your IT model from reactive to proactive and stay one step ahead of IT problems. Our services combine a comprehensive set of service automation tools coupled with IT technical resources to provide full-service support extending from individual critical assets to your entire enterprise.
Benefits
Key benefits of our managed services include
Advanced remote infrastructure monitoring that goes beyond endpoint security to include network infrastructure monitoring
Diagnosis of IT issues to minimize system outages
Spend less time on IT issues and more time growing your business
Secure remote access to your network for fast support by skilled Corserva IT professionals
Customized reporting providing total visibility into the health of your network and IT assets
Decrease system outages by up to 50% and increase your availability
Reduce your labor expense needed to support your network
Regular maintenance and support activities are conducted without interrupting your users and their productivity
Learn more in the solution brief, “IT Monitoring, Management & Support.”
Features
Key features of our managed services include:
Real-time view of your network, including all the devices on it and how they're connected – so we always know what's happening
Automated backups of network infrastructure configurations — essential for quickly restoring service during an outage
24x7x365 asset monitoring and help desk support from our US based network operations centers (NOCs)
Performance management
Dedicated account management to ensure clear communication and remediation of issues or concerns
Customized service level agreements (SLAs) to meet your exact support requirements
Enterprise-class remote infrastructure monitoring and management tools capable of monitoring your software, networking, servers, and storage
Customized reporting including asset management, security monitoring, data protection, and uptime/availability
Monitoring for operating system, application, and database issues
Software asset management
Server optimization and administration services
Operating system and 3rd party software updates and patching
Installation, management, and updates to virus, malware, and spam protection software
Virtual infrastructure management and support
Management of public, hybrid, and hybrid cloud environments
Domain and DNS administration
Identification, tracking, auditing, management, and monitoring of IT infrastructure including workstations, mobile devices, servers, storage, security, wireless, backups, and disaster recovery
IT capacity analysis and forecasting services
Support for Microsoft, Linux, and VMware environments
Client portal for service request management and reporting
Hardware warranty management
Antivirus and malware protection for endpoint devices such as PCs/Macs (laptops and desktops), network devices, servers, and mobile devices
IT Monitoring, Management & Support
Expert proactive support for your entire environment
Network Operations
24×7 real-time performance monitoring
Mobile Device Management
Secure solutions for BYOD
Wireless Network Management
Secure anytime, anywhere access
Ensuring the Health of Your Network
To maximize business efficiency, your networks must be continuously monitored and managed, with any performance issues addressed immediately. On an ongoing basis, the network must be tested for vulnerabilities, and each device must be updated with new firmware and software frequently.
What can you expect in a managed services solution that includes network operations?
The performance of your network should be monitored in real-time, including all devices such as firewalls, routers, and switches. Issues should be documented and tracked. Uptime metrics defined in contract service level agreements (SLAs) should be met.
Why should you outsource your network operations to Corserva?
By leveraging our IT monitoring, management, and support services your company can quickly change its IT model from reactive to proactive and stay one step ahead of IT problems. Our services combine a rich set of service automation tools coupled with IT technical resources to provide full service support extending from individual critical assets to your entire enterprise.
From our network operations centers (NOCs), we can effectively and efficiently monitor the performance, uptime, and security of your network, security devices, servers, workstations, and mobile devices, in real-time, 24x7x365. Our team members are highly skilled and certified across a range of disciplines to meet the fluctuating needs of our clients. We use the latest technologies and ITIL-based processes to deliver exceptional performance and value to you.
Security in an era of BYOD
The preponderance of mobile devices in the workplace, both for personal and professional use, have changed the way we work. The prevalence of Bring Your Own Device (BYOD) programs has provided advantages to employers and employees alike. Many organizations have embraced BYOD strategies. While this is an excellent way to save on capital expenditures and empower employees to manage their workloads, it carries significant security risks. The use of personal devices over the organizational network must be factored into any mobile use strategy.
What can you expect in a managed services solution that supports mobile devices?
Any managed services solution that you consider should include an enterprise-class mobile device management (MDM) solution. You need to protect your mobile devices from potential security risks. These devices also create additional requirements for network bandwidth, and you need to make sure your IT infrastructure will support the increased use. From a security perspective, many layers can be implemented depending upon your specific needs. MDM solutions provide features such as password enforcement, find-me, remote wipe and work/personal application segregation for added security.
Why should you outsource management of your IT infrastructure including mobile devices to Corserva?
Corserva’s solutions for enterprise-class mobile device management protect your data and IT infrastructure from the security risks mobile devices create and optimize the infrastructure for more efficient use by such devices, making it easier for employees to safely work on their own devices inside or outside of the office. Our mobile device management solutions can be customized, so you only pay for the services you need. Our solutions are flexible and scalable, enabling you to easily make a change to your mobile strategy.
Our Three-Pronged Approach
Corserva uses a three-pronged approach to mobile security to ensure protection at the source, over the internet, and within applications.
Mobile Devices
Mobile devices are used by workers inside and outside of the office. They include smartphones, tablets, laptops, and notebooks. Any device that connects to the internet represents a new potential security risk. Corserva limits those risks by developing mobile use policies and ensuring each device has the appropriate MDM security software in place to match the specific needs of your company.
WiFi
Wireless capabilities have made workers more productive than ever, but that productivity comes with a cost in the form of security lapses. Mobile-friendly WiFi networks must be fast enough and have the capacity to handle the surge in use that comes with increased access via mobile devices. Corserva enables organizations to create strong and secure wireless networks with enterprise-grade routers and secure access points, giving you complete control of your wireless network performance and security.
Applications
Applications represent another security risk, particularly if a device is lost or stolen. In the event of the loss of a device, any corporate data that is on the device is at risk of theft, and the thief may have the ability to access your network. Securing these devices in the event of loss is a core component of Corserva’s mobile device management.
Designing Your End-to-End Mobile Strategy
We begin by assessing your existing mobile capabilities and usage patterns, and how that works within your current infrastructure. From there, we develop a comprehensive mobility solution that will best meet your organizational needs.
Evaluating existing infrastructure capabilities
Evaluating and designing an organization-wide mobile security policy
Designing and implementing a mobile device management solution
Managing the organization’s mobile devices and platforms
Ensuring devices are appropriately secure
Reducing the security risk of lost and stolen devices
Encrypting data to protect sensitive information
Protecting mobile devices from the latest malware and viruses
Helping users manage their devices
Creating a mobile-friendly environment that balances the needs of the business with a successful user experience
10 Questions to Ask Before
Selecting a Managed Service Provider
Benefits of Mobile Device Management
Corserva enables organizations to manage personal devices, business services, and systems in one place. With Corserva’s managed services, your employees can use their own devices securely, on your network, without your IT department having to manage them individually.
Improved Productivity
Employees are empowered to work from any location. Your employees can access your organization’s network from any device – remote, personal, or on-site.
Secure Environment
Our managed services solutions provide a safe and secure user experience, even with mobile devices. Sensitive data is protected from security risks.
Speed
Our solutions enable fast mobile connections.
Features of Mobile Device Management
Track device location via GPS
We track and locate your lost devices
Inventory and reporting
We track your assets and maintain accurate inventory
Standardize configurations
We standardize configurations for fast and easy provisioning
Managed device warranty
We ensure all your warranties are up to date
Remotely wipe lost devices
We can remotely wipe the data on lost or stolen devices to keep your business secure
Divide personal and corporate information
We separate personal and corporate applications, with respect to both access and space
Enforce security protocols
Your business and data remain secure as we enforce strict security protocols on every mobile device
Strong Network Infrastructures to Extend the Workplace
Wireless networking solutions enable businesses to extend their workplace well beyond the physical borders of their offices. When delivered successfully, these capabilities enhance collaboration with employees and visitors, improve service delivery, improve productivity, empower organizations, and take advantage of the convenience provided by anytime, anywhere access.
Mobile delivery requires a strong network infrastructure. Mobile-friendly WiFi networks must be able to support the surge in use from additional mobile devices, be fast enough to accommodate mobile devices, and provide enough security so users can safely access sensitive business information without worry. Network segregation and management are important cornerstones to effective and secure execution.
What can you expect in a wireless network management solution?
Any wireless network management solution should include the proper network design and mobile device management to protect the organization from the added potential security risks. The solution should be secure and manage access appropriately, depending upon the purpose of the specific network. You should insist on enterprise quality devices.
Why should you consider a wireless network management solution from Corserva?
Corserva creates strong and secure wireless networks for organizations with enterprise-grade routers, switches, and secure access points, giving you complete control of your wireless network. Our wireless solutions will enable your organization to remain competitive, while providing your staff with the flexibility and support they need to meet business objectives.
Benefits of Wireless Network Management
Enhance Productivity
Productivity is improved when employees and guests can access the network from a conference room, break room, or anywhere else away from their desk
Convenience
WiFi provides a great advantage to your employees, both for their business devices and personal devices
Secure
With Corserva’s managed services, you don’t have to sacrifice security. Even with WiFi, your network remains sec
Features of Wireless Network Management
Site Surveys
When you partner with Corserva, one of the first things we do is a thorough analysis of your existing network and diagram your complete IT environment
Secure Wireless Networking
Your network remains secure, even when accessed via WiFi
Location-Based Wireless
To keep your IT environment secure, we control access to your network based on location and time
Mobile Device Management
In today’s environment of BYOD, we include the management of mobile devices used within your network
