IT Monitoring, Management & Support
Proactively monitor IT assets to prevent technical issues
To grow a business, company staff should be able to focus on driving revenue, not daily IT setbacks and issues. With Corserva’s IT Monitoring, Management and Support services, the health and security of your IT systems are monitored 24x7x365 to prevent outages and to keep your employees working productively.
Why should you outsource management of your IT infrastructure to Corserva?
When you outsource IT infrastructure management to Corserva, you enable your in-house staff to focus on your business strategy and leave the nuts and bolts of IT operations to us. Spend less time on IT problems and more time on your business, knowing that your IT assets are being monitored and managed 24×7. Basic IT support services such as patch releases and antivirus updates can be eliminated from your staff’s daily schedule, freeing them up to focus on more important IT initiatives.
Corserva can transform your approach to supporting your critical systems and applications at your premise or in our cloud. By leveraging our IT monitoring, management, and support services, you can quickly change your IT model from reactive to proactive and stay one step ahead of IT problems. Our services combine a comprehensive set of service automation tools coupled with IT technical resources to provide full-service support extending from individual critical assets to your entire enterprise.
Benefits
Advanced remote infrastructure monitoring that goes beyond endpoint security to include network infrastructure monitoring
Diagnosis of IT issues to minimize system outages
Spend less time on IT issues and more time growing your business
Secure remote access to your network for fast support by skilled Corserva IT professionals
Customized reporting providing total visibility into the health of your network and IT assets
Decrease system outages by up to 50% and increase your availability
Reduce your labor expense needed to support your network
Regular maintenance and support activities are conducted without interrupting your users and their productivity
Features
24x7x365 asset monitoring and help desk support from our US based network operations centers (NOCs)
Identification, tracking, auditing, management, and monitoring of IT infrastructure including workstations, mobile devices, servers, storage, security, wireless, backups, and disaster recovery
Real-time view of your network, including all the devices on it and how they’re connected – so we always know what’s happening
Dedicated account management to ensure clear communication and remediation of issues or concerns
Customized service level agreements (SLAs) to meet your exact support requirements
Enterprise-class remote infrastructure monitoring and management tools capable of monitoring your software, networking, servers, and storage
Customized reporting including asset management, security monitoring, data protection, and uptime/availability
Monitoring for operating system, application, and database issues
Management of public, hybrid, and hybrid cloud environments
Software asset management
Server optimization and administration services
Operating system and 3rd party software updates and patching
Firmware upgrades and patching of firewalls
Antivirus and malware protection for endpoint devices such as PCs/Macs (laptops and desktops), network devices, servers, and mobile devices
Virtual infrastructure management and support
Management of public, hybrid, and hybrid cloud environments
Mobile device management
Domain and DNS administration
Automated backups of network infrastructure configurations — essential for quickly restoring service during an outage
PC depot and configuration services
IT capacity analysis and forecasting services
Client portal for service request management and reporting
Get Started on Your Project Today
Submit proposal request.
Review your options.
Begin implementation.
See other services of Workplace Technology