Network Operations Centers
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Some of the functions and characteristics of the NOC team include:
Monitoring client assets 24x7x365
Integrated incident response across required team members
Proactive assessment of devices that are creating multiple warnings or predictive failure reports
Patch, upgrade, and security updates
Level 1, 2, and 3 engineers available at all times
Daily monitoring for all ongoing services, including backups and managed firewalls
Supported contracted services such as firewall rule updates
Monitoring and isolation of security threats
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Corserva adheres to the following best practices for network operations centers:
We track all client issues in an online ticketing system from first alert of the incident to remediation. Based on severity, open issues are assigned to specific groups of members from our NOC teams. Open issues are continuously monitored and prioritized accordingly to enable Corserva to offer the best possible customer service.
Corserva maintains a repository of documentation accessible to all members of our NOC teams for speedier resolution of issues. The knowledge base is continuously added to and updated as new situations occur.
Timely reports are evaluated by management to keep abreast of NOC activities and any significant client issues.
Systems pertinent to each NOC are evaluated for optimal performance. To aid in remediation, user issues are replicated.
By following these best practices, Corserva delivers optimal performance to our clients.