Thank you for contacting the Corserva service desk
Our goal is to help you as quickly as possible. You will receive an email confirmation with your service request number. Please reply to this email with any additional information or questions. If you need immediate assistance, please call (855) 330-3976 and reference your service request number.
After Requesting Support
If you’ve already submitted a service request…
Once you Login, you have complete visibility to your service records. If for whatever reason, your account isn’t set up in the Client Portal, email us at Help@Corserva.com; and we will set it up for you. Please note that this step must be done by a designated Client Admin.
Two special requests to you:
Ticket Related Responses: If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.
Ticket Un-Related Responses: If you have to notify us of an un-related problem, please create a new email to Help@Corserva.com and do NOT reply to an existing case or ticket email.
Here’s the process we follow
Once we receive your request for support, several things happen…
New Service Ticket
A new service ticket is generated with a ticket number that can be used to track your request.
You get an automatic email acknowledgment that your request has been received and logged.
Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.
You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.
The system automatically updates you via email on the progress or status of the work according to the workflow rules we have set up.