When considering outsourcing all or part of your technology needs, there are several areas you will need to evaluate when comparing managed service providers (MSP) and managed security service providers (MSSP). Nearly everyone will tell you that what differentiates their company is their people: that their people care about their customers’ needs more than anyone else, and that they concentrate on building relationships with their customers. But isn’t that a basic tenet of business: serve your customers?
Yes, Corserva’s people are great, and serving our customers is our overriding mission.
But instead of just telling you how much we care about our customers, we prove it.
These are some of the differentiating factors that will support your decision to put Corserva on your short list of vendors to evaluate:
Our people have a depth and breadth of technical expertise that is unmatched by other MSPs. This is evidenced by the wide range of certifications our people carry, including security certifications. It’s this range of technical expertise that enables us to design, implement, and maintain the optimally efficient and secure network infrastructure for your industry. Contact us for a complete list of the certifications we hold.
Multiple Data Centers
We own two geographically dispersed, SSAE 16 SOC2, HIPAA and PCI compliant data centers. We are not the middle man between you and another colocation vendor. When you have a problem, you have ‘one throat to choke.’ This is a critical factor even if you are not using our colocation services. With redundant data centers and network operations centers, you never need to worry that services we are providing to you could be impacted by a disaster in one geographic area.
Prevention & Remediation
We focus on prevention and remediation instead of only monitoring your systems for issues. What good does it do you to know there is a problem? The real value comes in fixing problems as quickly as possible. For example, most people understand the value of regularly backing up data but the real test comes in trying to restore data from a backup. Similarly, identifying potential security breaches is nice, but being able to act on that data and correct the issue to prevent future threats is where Corserva shines. Our extensive experience enables us to identify the most common causes of failure in IT environments so we can prevent issues.
We’ve been serving our clients’ technology and services needs since 1985. We have the experience to understand the changes that have occurred in technology over the years as well as how that has impacted industries such as yours. We pride ourselves on making sure we are ready for the next big thing, and that we can adapt to fulfill the future needs of our customers. For example, when new compliance requirements resulted from NIST, HIPAA, SOX, PCI DSS, and GLBA, we made sure we adapted our services to enable our customers to meet these requirements. When cybersecurity moved to the forefront of business concerns, we expanded our offerings from endpoint security to managed firewalls to managed SIEM.
Range of Services
We support the entire IT service lifecycle and enable you to pick and choose the services you want. Frequently, we find that new customers will start out using us for one particular service then, over time, expand their use of our services.
Real-Time Customer Service for a Real-Time World
When you have an issue that needs to be resolved, you have multiple ways to contact us 24x7x365. Our US-based technicians are a professional team of trained network, security, and service desk specialists. While resolving issues, we keep you informed every step of the way.