Managed IT Services

Monitoring your IT systems 24×7, utilizing the most advanced performance and security monitoring tools

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The Benefits of Managed IT Services

The successful management of your IT infrastructure requires highly skilled technical staff monitoring your systems 24x7x365 using the latest monitoring technology. You need experts in servers, virtualization, storage, networking, desktops, cybersecurity, disaster recovery, and other technologies. For most companies, maintaining the diverse skill sets and 24x7 coverage for IT systems is not affordable. What if there was a way to pay for that level of service, but only when you need it?  There is – managed IT services.

What should you expect from a provider of IT managed services?

When determining your requirements for IT services companies and evaluating managed service providers, remember that your needs may be unique based on your particular business and your in-house IT capabilities. As a result, thinking about your internal technical abilities and needs can help you understand the level of service you require.

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What services are important to me?

At a minimum, consider monitoring for all of your critical IT assets, antivirus, and patch management. A managed service provider is in a position to execute these needs on an ongoing basis using centralized, reportable processes. You should consider these as minimum requirements.
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Do I need 24x7x365 network operations support?

Even if your real business is only open from 9 to 5, problems with your website, server or firewall can occur outside of these hours. A major outage on Sunday night can significantly impact your ability to generate revenue and service customers on Monday morning. Consequently, you should strongly consider 24×7 managed IT support services as a minimum requirement.

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How are the services going to be delivered?

After the great sales pitch, visit the alternative providers. What do their data centers and network operations centers look like? Are they secure with advanced capabilities, or is it a couple of people sitting in cubicles? Cut through the sales and marketing hype and perform an on-site review of your potential providers.
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Which performance metrics are important to me?

Performance metrics and reports can identify patterns that might lead to outages, recurring issues, or the need for employee training. Corserva provides a broad range of reports and what you need will depend on your service level and business needs.
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Do service level agreements (SLAs) offer me the protection I need?

Since SLAs define the obligations of the managed service provider, you want to make sure that the terms exceed industry standards. Therefore, Corserva provides a comprehensive SLA that clearly defines our responsibilities, metrics as to what constitutes meeting the SLA standards, and what penalties are in place in the unlikely event that we miss a provision of the SLA.

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Do I need dedicated technical engineers servicing my account?

Managed service providers typically have numerous clients that share a pool of user support technicians and engineers to answer questions and fix IT issues. Having resources dedicated to your account is more expensive but, depending on your requirements, you may need someone assigned to your account with specific experience in your industry.
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What is my budget?

Corserva’s services are flexible, scalable, and affordable. You pay for what you use and nothing more. When we consult with you at the beginning of our partnership, we create a customized package for managed services that includes precisely what you need – and nothing you don’t.

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Does my current provider have the advanced skills and scale to maintain redundant staff in all key areas including security, networking, virtualization, and advanced infrastructure?

In-depth, specialized knowledge is the hallmark of Corserva. How does your current vendor compare?
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When there is an issue, how much finger pointing occurs?

Many service providers outsource one or more elements of their service offering to third parties — backup and recovery data centers are a prime example. If your provider doesn’t cover the entire delivery chain, how will issues be handled between multiple vendors? We maintain complete control of many of our service offerings by hosting them within our SSAE 16 Type II certified data centers.

Why should you outsource your IT managed services to Corserva?

At Corserva, we are prepared to be your virtual IT department 24 hours a day. In addition, we can monitor and support your servers, network equipment, and desktops remotely or in person to keep your operations running smoothly and securely.

Using Corserva as your managed services provider (MSP), you gain access to the smartest technical talent, monitoring your IT systems 24x7x365, utilizing the most advanced performance and security monitoring tools on the planet. As a result, you gain lower IT cost, better performance, and higher security for your critical business assets.

Our customers experience the benefits of fixed fees, a single point of contact, access to sophisticated technical resources, and most of all, peace of mind that their IT functions are being expertly managed around the clock.

The benefits of Corserva’s IT managed services include

Effective execution of operations

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Eliminate single points of failure – people and infrastructure
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Provide 24×7 monitoring and remediation of issues for all critical assets
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Provide extensive expertise to supplement your staff in critical technologies
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Enable employees to focus on what they do best – growing the business

Increased agility and organization expertise

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Access to Corserva experts in security, networking, and other advanced technologies
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Enable fast rollouts/upgrades to meet changing business needs
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Augment in-house capabilities with cloud managed services

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Thought leadership to help drive new technologies
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Support long range IT plans

Cost reduction

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Increase uptime and performance, thus reducing lost revenue from downtime
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Reduce expenses by having ongoing access to experts in every technology, but only use them in the amount required
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Provide sliding, fully scalable support costs for your IT infrastructure
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Reduce CAPEX expenditure

Business risk reduction

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Ensure IT performance and uptime required to support your 24×7 business needs
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Ensure organization-wide security from the network perimeter to the endpoints to the data center
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Reduce the threat of security breaches by ensuring that all endpoints are up to date with patches and antivirus updates
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Reduce the risk of intrusion into the network by providing third generation managed firewalls
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Pinpoint legitimate threats across the IT infrastructure with advanced event logging and analysis software

Business continuity

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Back up all critical files and systems

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Complete data recovery from a single device to entire data center failure

Increased control

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Visibility into every aspect of your IT infrastructure down to individual incident tickets
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Documentation of the entire IT landscape including network devices and servers
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Comply with regulatory requirements (NIST, HIPAA, GLBA, PCI, etc.) for transactions and information management

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Gain access to extensive performance data and quarterly performance reports
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Tap into additional resources, on-demand
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Control user access to sensitive websites and information

Features

We partner with you to tailor a package geared for your needs, whether you need complete support for all your technologies or you only need to supplement your IT department.

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Anytime, anywhere availability

24×7 operation and availability of technology required to run your business
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Ongoing monitoring

Continuous system monitoring of IT devices to assure that they are up to date and working properly
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Actionable analytics

Performance reports and system alerts on your servers, applications, CPU utilization, available displays, and memory usage
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Ongoing improvement

Documentation of system problems
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Backups

Regular system backups, upgrades, and maintenance
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Data security

Data security via firewalls, antivirus software, spyware/malware software, and antispam software
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Problem resolution

Troubleshooting of system and network issues
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Accessibility

Remote access to monitor your systems anytime day or night
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Support

Ongoing managed services support 24x7x365 through our network operations centers

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