Technical Support
Open a Support Ticket
Are you looking for technical support? Create a service request for our support team to contact you.
Get Phone Support
Are you looking for sales or technical support? Speak with a member of our support team.
Remote Support
Have an existing support agreement and need remote support? Initiate a session with one of our technical support representatives.
Support Portal
Use the client portal to create and check on your service requests and run reports on your service history.
World-Class Support for your Entire Network
At Corserva, we understand how critical your IT systems are to your day-to-day operations. When you have an issue, you need to be able to contact our support team at any hour of the day from any device. We provide three primary means of contacting our support center: call, email, or web form. Our team is always available to assist our clients with their service needs. Our goal is to make sure your critical IT systems and applications stay up and running and that any problems are resolved quickly and accurately by knowledgeable technicians.
After Requesting Support
If you’ve already submitted a service request…
Please use the Client Portal to check on your Service Requests. Do not send another email to check on the status of your issues. Each email sent to Help@Corserva.com starts a new Service Request.
Once you log in, you have complete visibility to your service records. If, for whatever reason, your account isn’t set up in the Client Portal, email us at Help@Corserva.com and we will set it up for you. Please note that this step must be done by a designated Client Admin.
Two special requests to you:
Ticket Related Responses: If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.
Ticket Un-Related Responses: If you have to notify us of an un-related problem, please create a new email to Help@Corserva.com and do NOT reply to an existing case or ticket email.
Here’s the process we follow
Once we receive your request for support, several things happen…
New Service Ticket
A new service ticket is generated with a ticket number that can be used to track your request.
Automatic Acknowledgment
You get an automatic email acknowledgment that your request has been received and logged.
Ticket Processing
Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.
Email Response
You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.
Automatic Updates
The system automatically updates you via email on the progress or status of the work according to the workflow rules we have set up.
