Open a Support Ticket
Are you an existing customer looking for technical support? Create a service request for our support team to contact you.
Get Phone Support
Are you looking for sales or technical support? Speak with a member of our support team.
After Requesting Support
If you’ve already submitted a service request…
Once you log in, you have complete visibility to your service records. If, for whatever reason, your account isn’t set up in the Client Portal, email us at Help@Corserva.com and we will set it up for you. Please note that this step must be done by a designated Client Admin.
Two Special Requests to You
Ticket Related Responses
If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you recieve, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.
Here’s the Process We Follow
Once we receive your request for support, several things happen…
1. New Service Ticket
A new service ticket is generated with a ticket number that can be used to track your request.
2. Email Response
You will receive an email directly from a resource as they begin working on your request, followed by a phone call to discuss.
3. Automatic Acknowledgment
You get an automatic email acknowledgment that your request has been received and logged.
4. Automatic Updates
The system automatically updates you via email on the progress or status of the work according to the workflow rules we have set up, or you can log in to the Client Portal to review your ticket.
5. Ticket Processing
Once the ticket has been created, we then process it to evaluate the best resource to handle the question or issue.