Help Desk Services
Focus On Business Issues Instead Of User Issues
Help desk services can be beneficial to companies of all sizes. Companies that have their own internal IT staff can use help desk services to outsource support for the solving of end-user issues, which are typically repetitive with a limited need for advanced technical expertise.
Do you face any of these challenges?
- Does your IT staff get bogged down fixing employee issues?
- Are members of your IT staff pulled off important company initiatives to deal with user complaints?
- Are your users dissatisfied with response times from the IT team?
- Are your IT costs escalating?
- Is your IT staff stretched too thin?
- Are outages and slow networks hampering your employee’s productivity?
Why Should You Use Corserva’s Help Desk Services?
At Corserva, we understand how critical the efficient use of your IT systems is to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class IT support services. Our continuous service ensures that your critical IT systems and applications are always up and running and that any problems are resolved quickly and accurately by helpful, knowledgeable technicians. Corserva uses ITIL-based, industry best practices to enable your users to work efficiently and effectively.
With Corserva’s remote IT monitoring services, our US-based service desk support team members resolve many issues before users are even aware of the risk. During client onboarding, Corserva installs a secure software agent on each device that will continuously monitor the device, including uptime, performance, and updates. From our network operations centers, we proactively resolve users’ issues to reduce the potential impact on your business.
With Corserva’s US-based 24×7×365 help desk as a service, you gain responsive user support and reporting from a professional team of trained service desk specialists. We operate two 24×7×365 help desk centers from Trumbull, Connecticut, and Orlando, Florida.
What Are Help Desk Services?
Help desk services are provided by a managed service provider’s (MSP) network operations center (NOC). MSPs can have multiple NOCs running multiple shifts to provide round-the-clock support. As client issues are reported to the NOC, issues are assigned to the appropriate level of technician. Each technician can track and monitor multiple issues with a closed feedback loop to the client.
NOC technicians will also monitor client environments for uptime performance, and proactively resolve issues before the client is even aware. Ongoing updates of antivirus, malware, antispam, device firmware, and OS are performed to eliminate service and security issues.
Dedicate Staff To Revenue-generating Activity
Today’s complex technology environments make it difficult for IT teams to support every type of user issue, especially if it’s one they haven’t come across before. A reliable provider of managed help desk services can more quickly solve user issues than internal IT staff because of the wide range of experience they have serving multiple customers, as well as their depth of expertise in a particular technology, such as cybersecurity.
What Can You Expect In A Managed Help Desk Service Provider?
The right managed help desk service provider will provide technical support to your users 24×7 to solve their issues and provide you with all the help desk functions that you need. Users will have faster, more comprehensive support, all delivered at a lower cost than you could provide with in-house staff. You will better control your security risk across the network, including risks inherent in BYOD, by leveraging your access to security experts at your MSP. Users will experience better performance, which will increase efficiency across the organization.
Features of Corserva’s IT help desk support services include:
Benefits To Your Business
When you outsource your IT help desk services to Corserva, you gain these benefits:
Our Standard Help Desk Process
All Corserva tickets are tracked and monitored for strict adherence to contract service level agreements (SLA). Corserva’s SLAs for each managed IT service stipulate response time requirements for reported issues and escalation timeframes based on priority levels.
As part of our ticket management process, Corserva provides complete transparency to its clients, enabling them to access their customer portal to view the status of their tickets at any time.