Technical support for Apple users on demand
Supplement the Internal Skill Sets of IT Staff
One barrier to entry companies face bringing Macs into the corporate environment is end user support. The internal IT staff may be less familiar with Apple devices than Windows. By outsourcing end user support for Macs to Corserva, the IT staff can perform activities best matched to their skill sets while your users gain professional tech support available around the clock.
Always Available, Best-in-Class, Help Desk Support
Service Level Agreements
All help desk inquiries to Corserva are tracked and monitored for strict adherence to contract Service Level Agreements (SLA). Corserva’s SLAs stipulate response time requirements for reported issues as well as escalation timeframes based on priority levels. Through your own client portal, you gain complete transparency of all reported issues and their status.
Gain a resource for end user support for your Apple users
Enable internal IT staff to focus on activities best matched to their skill sets
Gain support from one of the few select providers authorized to sell and service Apple products
Services performed by Apple experts with certifications in ACSP, ACMT, ACiT, Jamf 400, and more
US based help desk support available 24x7x365 via phone, email, and web portal
Ongoing monitoring of Apple devices to prevent problems
Service Level Agreements (SLA)