Technical support for Apple users on demand

Get the IT department-level support you need when deploying macOS in your organization. Corserva provides help desk support for your employees so there are no worries when transitioning to a hybrid Mac/PC environment. Corserva is one of the few VARs in the US to offer this service.

Supplement the Internal Skill Sets of IT Staff

 

One barrier to entry companies face bringing Macs into the corporate environment is end user support. The internal IT staff may be less familiar with Apple devices than Windows. By outsourcing end user support for Macs to Corserva, the IT staff can perform activities best matched to their skill sets while your users gain professional tech support available around the clock.

Always Available, Best-in-Class, Help Desk Support

 

Keeping the tools your employees use operating successfully is critical to your day-to-day operations. When providing help desk support, Corserva uses ITIL-based, industry best practices to keep your employees working efficiently. We staff our own geographically dispersed US-based network operations centers to ensure your staff can always get the professional support they need.

Service Level Agreements

All help desk inquiries to Corserva are tracked and monitored for strict adherence to contract Service Level Agreements (SLA). Corserva’s SLAs stipulate response time requirements for reported issues as well as escalation timeframes based on priority levels. Through your own client portal, you gain complete transparency of all reported issues and their status.

Benefits

  • Gain a resource for end user support for your Apple users

  • Enable internal IT staff to focus on activities best matched to their skill sets

  • Gain support from one of the few select providers authorized to sell and service Apple products

Features

  • Services performed by Apple experts with certifications in ACSP, ACMT, ACiT, Jamf 400, and more

  • US based help desk support available 24x7x365 via phone, email, and web portal

  • Ongoing monitoring of Apple devices to prevent problems

  • Service Level Agreements (SLA)

Get Started on Your Project Today

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Review your options.

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